Returns & Warranty

Assistance Healthcare is committed to customer satisfaction and this commitment is reflected in our Returns Policy.

The Assistance Healthcare Returns Policy applies to all purchases made online at or over the telephone with a customer service representative.

The Assistance Healthcare Returns Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations. Some of the goods advertised on our website come with a manufacturer's warranty. You should contact the manufacturer directly for details relating to the available manufacturer's warranty (if any).

Change of Mind

Assistance Healthcare offer a 30 day satisfaction guarantee on all products. If you change your mind for any reason within 30 days of purchase, simply complete the Returns Form included with your order and return the product to us with a copy of your original receipt.

All return postage or shipping costs (and any insurance costs) must be paid by you (unless the product is defective). Assistance Healthcare reserves the right to charge a fee (to the maximum of the product value) if the product  has been damaged during return transit due to insufficient packing.

Assistance Healthcare may offer you an exchange or refund (exclusive of any shipping charges) provided that the merchandise:

  • is in saleable condition

  • is unworn or unused (with original packaging where possible)

  • is not subject to the exclusions listed below

  • the exchange or refund is sought within 30 days of purchase.

Refunds will be given using your original payment method.

If you are unable to provide a valid receipt and/or 30 days has passed since the original purchase date, Assistance Healthcare at its absolute discretion reserves the right not to offer an exchange or refund for change of mind. Assistance Healthcare is not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.


Please choose carefully when purchasing the following merchandise as change of mind returns will not be provided on the below items:

  • personal hygiene equipment

  • pillows

  • underwear and hosiery

  • single use items such as vinyl stickers, signage or murals.

Valid Receipt

A valid receipt is either the original Tax Invoice issued with the product or the Order Confirmation Email.

Consumer Guarantees

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time.

Where an item is damaged through misuse or abnormal use, Assistance Healthcare cannot provide a refund, exchange or repair, whether Assistance Healthcare fault is identified by Assistance Healthcare, the manufacturer or their service agent.

Assistance Healthcare will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Return Address

Please call our Customer Service team on 1300 883 194 or email us to discuss your return request. Thank you.