Track my Orders

Your order delivery is trackable and may require a signature on delivery (anyone can sign).

Our delivery targets for Australia wide shipping (unless otherwise stated on the individual product page) are as follows:

• 1-3 business days for Sydney, Canberra, Brisbane and Melbourne metropolitan areas

• 3 business days for all other Eastern seaboard areas, South Australia and Tasmania

• 3-7 business days for Western Australia and the Northern Territory

In the event a signature is required, we cannot ship to PO Boxes and we will require a delivery address where someone will be available to receive goods (such as a work address).

If no one is home to receive your item, you will be left a card with an 'authority to leave' option.

Tracking your order

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address).

• We will attempt to send your order out within 1 working day after receiving your order.
• For orders submitted over the weekend or if goods are unavailable, delivery will take a little longer.
• Your email confirmation will provide a parcel tracking number and a web link that will allow you to track the status of your order online.

If you wish to query a delivery please contact us using this form or call 1300 883 194.