Track my Orders
Your order delivery is trackable and may require a signature on delivery (anyone can sign).
Our delivery targets for Australia wide shipping (unless otherwise stated on the individual product page) are as follows:
1-3 business days for Sydney, Canberra, Brisbane and Melbourne metropolitan areas
3 business days for all other Eastern seaboard areas, South Australia and Tasmania
3-7 business days for Western Australia and the Northern Territory
In the event a signature is required, we cannot ship to PO Boxes and we will require a delivery address where someone will be available to receive goods (such as a work address).
If no one is home to receive your item, you will be left a card with an 'authority to leave' option.
Tracking your order
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address).
- We will attempt to send your order out within 1 working day after receiving your order.
- For orders submitted over the weekend or if goods are unavailable, delivery will take a little longer.
- Your email confirmation will provide a parcel tracking number and a web link that will allow you to track the status of your order online.
If you wish to query a delivery please contact us using this form or call 1300 883 194.